Frustrated about a specific company customer support? Looking minutes on a utility bill to find a customer support phone number? Here is something to help you. What are the best support departments of Fortune 500 companies ? How can you reach them ? Considered one of the Top 20 Most Admired Companies in the World, American Express is a Fortune 500 multinational financial services corporation that is based out of New York City, United States. It is best known for its charge card, traveler’s check and credit card services. Recently, this company was ranked as the 22nd most valuable brand globally and holds a customer service rating of 33.2%. An American provider of Internet streaming media in several countries around the world, Netflix was founded in 1997 and is currently headquartered in Los Gatos, California. In 1999, it began to provide subscription based digital distribution services to its customers. It takes pride on its short wait time when it comes to providing customer service and as such, has earned a 33.3% customer service rating.
These unique, regional supermarkets are happy places to shop. They are immaculately clean, and intuitively designed to generate a positive shopper experience. Just ask happy shopper and college student, Elizabeth Kagan, who stocks her dorm’s fridge regularly at Wegmans. “I love the seasonal flavor that the store always has. Most importantly, I know that everything I am buying is fresh. One time, I realized I had brought back an opened package of baloney. The store took it back, with a smile, two days later,” she says. Wegmans employees may be great at customer service partly because they love their jobs—Fortune ranks Wegmans among its top ten places to work. This Texas-based, privately-held supermarket chain got uber-high marks for customer service from advisory firm KPMG’s survey of companies. The local giant is loved for its large supply of eclectic, one-of-a-kind food products, local produce and products made by Texans, and personalized, fast follow-up to customer comments. HEB is also known for its friendly service, from the shelf stockers to cashiers.
One of the biggest factors in good customer service is speed, especially when a client is requesting something that’s time sensitive. Several years ago, STELLAService conducted a response time report and found that the average email response time for the top 100 Internet companies was 17 hours. Today, it’s not much better as own customer service study found that the average response time is 12 hours. While Frost reported that 41% of consumers surveyed listed being put on hold as their biggest frustration. Make sure you don’t leave customers waiting. A great example of this is when Lexus recalled a series of Lexus ES 350 sedans and asked car owners to visit a dealership to bring their cars in. Instead of having to sit in a waiting room watching their cars being worked on, customers were given a brand new Lexus instead.
Many customer support reps are judged based on the number of emails they answer and close. This approach, that speed matters more than quality, can lower the quality and the incentive to deliver a great service. Research shows that customers prefer quality over speed. The best in class companies all scored highly in their replies. A high quality answer is always better than a low quality answer, even if the high quality response takes a little longer to compose. Another key finding from the study found that the best in class companies are not limited to one country. In fact, when we look at all countries that were included in the benchmark report, Scandinavian countries performed the best! (Tweet this!)
Customer service contact phone! This website focuses on offering lightning fast access to info about any big company client support section, with a lot of extra information, like phone contacts, email, live chat addresses and so on. See more details on Customer service phone number.